Shipping Policy

Thank you for shopping with Exotic Diamonds Couture. Every item in our store is made to order, especially for you, after you place your order. That means your delivery time includes both production time and shipping time — please plan for both when you order.

Production time

Because your item is custom-made, production typically takes 2 to 7 business days, depending on the item. Your order ships as soon as production is complete.

Shipping time and cost

Standard shipping within the United States typically takes 7 to 12 business days after your item ships. In total, most orders arrive within about 9 to 19 business days of ordering.

Standard shipping on US orders is currently free.

Delivery times are estimates and can vary during busy periods or because of carrier delays outside our control.

International Shipping

We now ship to Canada and Australia, in addition to the United States.

International orders are made to order, just for you. Please allow 2–7 business days for production, plus 7–12 business days for delivery — about 9–19 business days in total.

Shipping is a flat rate per item: Canada $8 per item, Australia $7 per item. All prices and shipping charges are in USD.

International customers are responsible for any customs duties and taxes charged on delivery. In Canada, taxes and duties are assessed on most orders and are collected by the carrier at delivery.

Tracking your order

When your order ships, we will email you a shipping confirmation with tracking information where available, so you can follow your package. Please allow a short time for tracking to update after you receive the email.

Shipping address accuracy

Please make sure your shipping address and phone number are complete and correct at checkout. We cannot refund or replace orders that are delayed, undeliverable, or refused because of an incorrect address provided at ordering. If you notice an address mistake right after ordering, contact us immediately at diamondf@exoticdiamondscouture.com — if production has not started, we will do our best to correct it.

Delayed or lost packages

If your package is taking longer than expected, first check your tracking. If your package does not arrive, please contact us within 14 days after the estimated delivery date and we will investigate with the carrier. If the package is confirmed lost in transit, we will reship your order or refund you, as described in our Return and Refund Policy.

If tracking shows your package as delivered but you have not received it, please first check with your carrier, household members, and neighbors, and then contact us so we can help with the next steps.