Ordering & sizing
How do I know my size? Every apparel product page has its own size chart — check it before you order and measure yourself if you're between sizes. Because each piece is made to order just for you, we can't swap sizes after production starts.
How do I care for my items? Machine wash at 30°C on a gentle cycle, do not bleach, tumble dry low, iron at low temperature (never on the print), and do not dry clean.
Shipping
How long will my order take? Every item is made to order after you place your order. Production typically takes 2–7 business days, and standard US shipping then takes 7–12 business days — about 9–19 business days in total. You'll see the full details in our Shipping Policy.
How much is shipping? Standard shipping on US orders is currently free.
Do you ship internationally? Yes — in addition to the United States, we ship to Canada and Australia. International orders are made to order: please allow 2–7 business days for production plus 7–12 business days for delivery (about 9–19 business days in total). Shipping is a flat rate per item — Canada $8, Australia $7 — and all prices are in USD. International customers are responsible for any customs duties and taxes charged on delivery.
How do I track my order? When your order ships, we'll email you a tracking link where available. Give it a little time to update after you receive the email.
What if my package is late or lost? Check your tracking first. If your package doesn't arrive, contact us within 14 days after the estimated delivery date at diamondf@exoticdiamondscouture.com and we'll investigate with the carrier. Confirmed lost packages are reshipped or refunded.
Returns & exchanges
Can I return or exchange my item? If your item arrives damaged, defective, misprinted, or is the wrong item, we'll make it right with a replacement or full refund — contact us within 14 days of delivery with your order number and photos of the issue. Because everything is made to order, we don't accept returns or exchanges for change of mind or for the wrong size, color, or design. Please see our Return and Refund Policy for the full details.
Can I cancel or change my order? Contact us as soon as possible. If production hasn't started, we can cancel for a full refund. Once your item is in production, we may not be able to cancel or change it.
Discounts & gift cards
How do I use a discount code? Enter your code at checkout before you pay. Some promotions apply automatically — if a code isn't working, contact us before placing your order and we'll sort it out.
How do Exotic Diamonds Couture E-Gift Cards work? Our gift cards are delivered by email and redeemable online at exoticdiamondscouture.com. They're perfect for birthdays, celebrations, or a little something special.
Contact
How do I reach you? Email diamondf@exoticdiamondscouture.com — we read everything and will get back to you as soon as we can. For order issues, include your order number so we can help faster.